Data deletion instructions

1. If your business uses Growty

Take these three steps to end Growty’s access to your WhatsApp Business Account and delete your Growty account and its data.

1. Disconnect WhatsApp in the Growty dashboard

   Sign in to Growty and disconnect your WhatsApp Business Account. Growty then deletes the access token Meta issued for your account, so Growty can no longer act on your WhatsApp Business Account.

2. Remove the Growty app in Meta Business Settings

   In Meta Business Settings, go to Integrations › Connected apps, select Growty and remove it. This withdraws the permissions your business gave Growty through Meta Embedded Signup.

3. Ask us to delete your account

   Email [email protected] from the address you use to sign in to Growty and tell us which business account to delete. We may contact you to confirm that you are authorised to close it.

Steps 1–2 end Growty’s access to WhatsApp without closing your Growty account. Step 3 closes the account and deletes its data, as described below.

2. If you were in touch with a business that uses Growty

If you messaged a business on WhatsApp or filled in a form on its website, and that business uses Growty, the business decides how your data is used. You can:

• Contact the business and ask it to delete your data. This is usually the quickest way.
• Email us at [email protected] with the phone number or email address you used and the name of the business.

If you email us, we pass your request on to the business and help it respond. We may ask you to confirm that the phone number or email address is yours.

3. What we delete

3.1 When a business closes its Growty account

• Account data: Users’ names, email addresses, phone numbers, company and role details, and login and security data.
• Configuration: WhatsApp Business Account, phone number and business identifiers; Meta access tokens; message templates stored in Growty; connected ad-account, dataset and conversion-action identifiers and credentials; and settings.
• End-customer data: leads, contacts, WhatsApp messages and media, form submissions, attribution data and lead details.

3.2 When a request from an end customer is carried out

The data in the business’s Growty account that is linked to the phone number or email address you gave us: your contact details, messages and media, form submissions, attribution data and lead details.

3.3 What deletion from Growty does not cover

• Security and audit logs, which can contain identifiers such as IP addresses. We keep them for up to 12 months and then delete them.
• Data the law requires us to keep, for as long as the law requires.
• Data held outside Growty: by Meta in WhatsApp, including message templates registered with Meta; in Google or Meta ad accounts, including conversions already reported; on your own devices; or in a business’s other systems. Contact those parties directly.

4. How long it takes

These periods apply unless the law requires us to keep data for longer.

5. Confirmation

When deletion is complete, we confirm it by email to the address the request came from.

6. Contact

Email [email protected], or write to:

For more about how we handle personal data, see our Privacy Policy.